Shipping Policy
Shipping Policy
PINYIGUAN currently ships to Hong Kong, Taiwan, Japan, and South Korea. We are gradually expanding to more countries and regions — stay tuned!
Processing Time
Orders are typically processed within 2–5 business days after payment is confirmed. During new arrivals, promotional periods, or public holidays, processing may take slightly longer. You will receive a shipping confirmation email once your order has been dispatched.
Estimated Delivery Time
| Destination | Estimated Delivery | Notes |
|---|---|---|
| 🇭🇰 Hong Kong | 5–8 business days | — |
| 🇹🇼 Taiwan | 7–8 business days | — |
| 🇯🇵 Japan | 6–7 business days | Tracking number provided |
| 🇰🇷 South Korea | 6–8 business days | Tracking number provided |
Delivery times are estimates and may vary due to customs clearance, local courier delays, weather conditions, or public holidays.
Shipping Fees
Shipping fees are calculated at checkout based on your destination and order weight. Below is a summary of our standard rates (USD):
| Destination | Weight | Rate (USD) |
|---|---|---|
| 🇭🇰 Hong Kong | 0–1 kg | $3.60 |
| 1–2 kg | $5.10 | |
| Each additional kg | +$1.50 | |
| 🇹🇼 Taiwan | 0–1 kg | $4.50 |
| 1–2 kg | $7.50 | |
| Each additional kg | +$3.00 | |
| 🇯🇵 Japan | 0–0.5 kg | $4.80 |
| Each additional 0.5 kg | +$1.00 | |
| 🇰🇷 South Korea | 0–1 kg | $5.60 |
| 1–2 kg | $8.60 | |
| Each additional kg | ~$3.20 |
Free shipping promotions may be available during selected periods. Check our homepage for current offers.
Order Tracking
Once your order has shipped, you will receive a confirmation email with your tracking number. Please allow 24–48 hours for tracking information to update after dispatch.
Customs, Duties & Taxes
Import duties, taxes, and customs fees may apply depending on your destination country or region. These charges are the responsibility of the customer and are not included in the product price or shipping fee, unless otherwise stated.
Incorrect Shipping Information
Please ensure your shipping address, phone number, and email are correct before placing your order. PINYIGUAN is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete shipping information.
Contact Us
If you have any questions about your shipment, please contact us at: alongwithtx@atomicmail.io
We aim to respond within 1–2 business days.